Frequently Asked Questions
How do I order?
Fill out the inquiry form with as much info as possible for a custom quote. Filling out the form does not book or confirm your order. I need to check my calendar for availability and send a custom quite based on the design and amount of cookies needed.
Pricing
Each cookie set is completely custom and made for every occasion. I work closely with you to come up with a unique design just for you while ensuring you get exactly what you're looking for. Prices are dependent on design and intricacy. Please visit the price list page for more details.
Minimum order quantity
1 dozen for price tier 1, 2 and 3
50 cookies for corporate orders
3 kits for DIY cookie kits
10 cookies for paint your own cookies
Please see price list page for more details
I require a 50% deposit to book a date.
Do you offer refunds?
I am able to refund and cancel your cookie order up to 3 weeks prior to your pick up date. No refunds will be given for cookies that have already been made. For some orders, I need to order specific supplies like cookie cutters, food coloring, edible lusters/glitter, sprinkles or packaging in advance.
Cookies Flavors
It's a vanilla bean sugar cookie base and vanilla royal icing.
Can you provide dairy-free or gluten-free cookie options?
Not at the moment.
Cookie size
Standard cookies are approximately 3-4" in length.
Packaging
Each cookie is individually wrapped and heat-sealed for freshness for up to three weeks and can be frozen for up to three months. Cookies are labeled with an ingredients list.
Do you ship?
All custom cookie orders are for PICKUP ONLY in Maitland, FL. Shipping is not available. It is illegal for me to ship my cookies due to the Florida Cottage Food Law.
Do you deliver?
No
Where are you located?
Maitland, Florida
How far in advance should I order?
Dates book up quickly, so make sure to reserve your date as soon as you can. I need at least 2 weeks notice for cookie orders. A rush order fee of $25 will apply for less than 2 weeks notice (if I have an availability for your pick up date)
Can I freeze the cookies?
Yes! My cookies freeze very well. Often times people will freeze the cookies if I am unavailable for the exact date they'd like. To freeze: Place cookies (still in their bags) in an airtight container and place them in the freezer. To defrost: take them out of the freezer but DO NOT open the container. Let it come to room temperature overnight. This is the most important step, opening the container may cause condensation and will ruin the cookies.